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MISSOURI DEPARTMENT OF ELEMENTARY AND SECONDARY EDUCATION

OFFICE OF CHILDHOOD - CHILD CARE COMPLIANCE

COMPLAINT INVESTIGATION OF SUBSTANTIATED STATUTE OR RULE VIOLATIONS
Facility Information
Date of Report
5/12/2025 12:00:00 AM
DVN
001780381
Facility Name
KINDERCARE EDUCATION LLC
Facility Address
13550 BIG BEND RD
City
ST LOUIS
Zip Code
63122
Phone
(636) 861-9400
County
ST LOUIS
Assigned Specialist
HUGHES, CHRISTINE D
Rule/Statute Violation(s)
ViolationViolation Description
5 CSR 25-500.182(1)(C)1. The provider shall establish simple, understandable rules for children's behavior and shall explain them to the children.
5 CSR 25-500.182(1)(C)4. Praise and encouragement of good behavior shall be used instead of focusing only upon unacceptable behavior.
5 CSR 25-500.182(1)(C)8. No discipline technique which is humiliating, threatening, or frightening to children shall be used. Children shall not be shamed, ridiculed, or spoken to harshly, abusively, or with profanity.
Conclusion Summary
On May 12, 2025, the Office of Childhood (OOC) received an allegation that a teacher, Jamie A has pushed and screamed at Child A (4-years-old) and verbally threatened several children in her care. On May 16, 2025, Compliance Inspector (CI) Christy Hughes conducted an unannounced inspection of the facility and found the allegations to be substantiated based on the following information. 5 CSR 25-500.182(1)(C)1. which states: "The provider shall establish simple, understandable rules for children's behavior and shall explain them to the children." AND 5 CSR 25-500.182(1)(C)4. which states: "Praise and encouragement of good behavior shall be used instead of focusing only upon unacceptable behavior." AND 5 CSR 25-500.182(1)(C)8. which states: "No discipline technique which is humiliating, threatening, or frightening to children shall be used. Children shall not be shamed, ridiculed, or spoken to harshly, abusively, or with profanity." On May 16, 2025, (CI) Hughes conducted in person interviews with director Theodore Gansmann, caregivers Jamie Abegg, Ann Kempf, Katherine Neff, Kelsea Roccia and Angela Baughman and Child A, Child B and Child C. Theodore stated that there was a situation on the playground with Jamie when she removed a child from the play structure and other staff members felt it was too rough. He was informed from Jamie that the child was falling, and she caught him. There were no marks on the child. He provided additional training for Jamie. Ann stated that Jamie tends to get onto Child A (4-years-old) for somethings and not others. She tries to step in and deal with Child A instead of Jamie and has heard Jamie use phrases like "I told you so." Katherine stated that she feels that Jamie picks on Child A and has expressed concerns to the director. Child A's mother has expressed concerns to her about Jamie. Jamie does not have the best communication skills with the parents. Kelsea stated that Jamie was yelling at Child A about digging in the dirt but allowed other students to dig in the dirt. She has heard Jamie tell a child "Go away, I am done dealing with you." It's always Child A that she is getting on to and yelling at and she feels like she "pokes the bear" with Child A. Angela stated that Jamie seems to get frustrated with Child A and she heard Jamie tell the children that "she was going to take them away". She has asked Jamie if she needs to walk away and Jamie gets combative.
Corrective Measures
Corrective MeasureCompleted (Y/N)Completed Date
The facility shall notify all staff members of the violations which were substantiated, and specify the actions to be taken by all staff in order to comply with all violations cited. A copy of the memo, letter, or staff meeting agenda shall be submitted to the Office of Childhood. Y 7/28/2025 12:00:00 AM
Disposition
SUBSTANTIATED
Disposition Date
7/11/2025 12:00:00 AM
Approving Supervisor
CHRISCO, MARLA L