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MISSOURI DEPARTMENT OF ELEMENTARY AND SECONDARY EDUCATION

OFFICE OF CHILDHOOD - CHILD CARE COMPLIANCE

COMPLAINT INVESTIGATION OF SUBSTANTIATED STATUTE OR RULE VIOLATIONS
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Facility Information
Date of Report
8/19/2025 12:00:00 AM
DVN
003098142
Facility Name
LINKABILITY CHILDCARE CENTER
Facility Address
107 CREVIS RD
City
BRANSON WEST
Zip Code
65737-8824
Phone
(417) 559-5625
County
STONE
Assigned Specialist
MERTZ, CAYLIN
Rule/Statute Violation(s)
ViolationViolation Description
5 CSR 25-500.182(1)(E)7. The diapering area and handwashing area shall be separate from any food service area and any food-related materials.
5 CSR 25-500.102(4)(A)3. The child care provider, group child care home provider, child care staff members, and volunteers shall complete safe sleep training described in subsection (4)(A) of this rule within thirty (30) days of employment or volunteering at the facility.
Conclusion Summary
On August 19, 2025, the Office of Childhood (OOC) received a report alleging "In the infant classroom, they are using a handwashing sink to mix formula in a bottle. There is only one sink in the room." After conducting an investigation, Compliance Inspector (CI) Caylin Mertz has found this allegation to be substantiated based on the following evidence and rule violation: 5 CSR 25-500.182(1)(E)7 which states "The diapering area and handwashing area shall be separate from any food service area and any food-related materials." On August 25, 2025, CI Caylin Mertz conducted an unannounced inspection and walkthrough at the facility. Over the course of the investigation, CI Mertz interviewed Director Katrina Coffman, Caregiver Madison Caulfield, Caregiver Raigan Fisher and Caregiver Peyton Gilmore. Peyton, Raigan, Madison, and Katrina indicated bottles are at least sometimes prepared at the handwashing sink in the infant classroom. CI Mertz observed sanitation inspection dated September 3, 2025, which indicates bottles were being prepared in the infant room handwashing sink.
Corrective Measures
Corrective MeasureCompleted (Y/N)Completed Date
The facility shall notify all staff members of the violations which were substantiated, and specify the actions to be taken by all staff in order to comply with all licensing violations cited. A copy of the memo, letter, or staff meeting agenda shall be submitted to the Office of Childhood. Y 10/23/2025 12:00:00 AM
Disposition
SUBSTANTIATED
Disposition Date
10/17/2025 12:00:00 AM
Approving Supervisor
FOX, ROMENA